Case Study
Public Buildings Service/Government Services Administration
The Public Buildings Service of the Government Services Administration is the real estate arm of the federal government and oversees an inventory of more than 345 million square feet of workspace for a million federal employees in 2,000 American communities. Because it is in contact with hundreds of office staff across the country on a regular basis, faxing is highly integral to its operations.
When the Public Buildings Service determined that it needed to replace its fax system, it selected Esker Software as its provider of mainframe faxing. After careful consideration, the Public Buildings Service decided that Esker Fax for Notes was the ideal solution for its mainframe faxing needs.
Challenge: Updating for Greater Flexibility and Overall Performance
With hundreds of federal buildings nationwide and some 500 in-bound phone numbers, the Public Buildings Service found that its aging fax system was increasingly incapable of providing the desired level of performance. Specific problems included the inability to send faxes to mail-in databases or to specific groups, to use fax cards with newly purchased systems, and to have the hardware serviced.
The Public Buildings Service sought a versatile and reliable system that did not have these limitations and that also offered improved reporting capabilities and greater ease of use overall. Other specific criteria included not having to change the system's mail design and being able to add users without loading a special client as well as to quickly identify usage volume for a particular period.