Media Release
FOR IMMEDIATE RELEASE
Contact:
Robin Work
Owner
Laser Technology
111 W. Main Street La Grange, KY 40031
Phone: (502) 222-1788
New Printer Technology Reduces Troubleshooting for IT Staff
La Grange, Kentucky – (February 27, 2006) – At most organizations, one of the greatest demands on information technology staff time is handling printer support calls. Numerous studies show that anywhere from 30-60% of calls to IT help desk calls are printer-related.
As a result of new printer monitoring technology, a local company is helping its customers operate their printer networks more efficiently and cost effectively, while freeing up their IT staff to work on other tasks.
Laser Technology, a specialist in printer network management, laser printer repair and toner recycling located in La Grange, is now offering automated remote print management technology and services. The company is able to completely manage and maintain its customers' printers, printer environments and toner inventories.
Through its new remote monitoring technology, Laser Technology can identify error codes, maintenance alerts, page counts, individual costs and other historical data in real time on each networked device, without having to actually be at the customer's site.
As a result, Laser Technology can plan and schedule service calls more efficiently and cost effectively, and it can make instant recommendations to improve the management of under-used and over-used printers. The company can also use its monitoring technology to help customers make adjustments to their print environment and to see the impact of these adjustments immediately.
Laser Technology's services package includes cleaning, repairs, maintenance kits and toner. It is based on a low cost per page and includes a free on-site consultation.
As a result of its new remote print management technology, Laser Technology is able to help customers operate more efficiently, reduce costs and improve employee productivity, most notably by allowing IT staff to focus on non-print related tasks.
According to Robin Work, owner of Laser Technology, this service allows her company to assist its clients by being very proactive and quietly efficient.
"Through our new print management tracking technology and service center, we can respond to customers' printer needs without having to directly involve them," Work says. "Our customers really value this because it means they can have their printer needs taken care of without having to take time away from other priorities."
Founded in 1988, Laser Technology offers "one stop" shop service to organizations seeking assistance with everything from laser printer repair services to toner cartridge recycling to print network management.
Laser Technology assists customers in the greater Louisville area. The company is a member of a nationwide dealer network allowing it to provide the latest in cost-effective, efficient print management solutions and technologies.
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Printer Network Facts
* Network printers are growing at a rate of 20% annually.
* Information printed by network users continues to increase; more than 50% of network traffic is printer traffic.
* Page volume is growing at a compound annual rate of roughly 8%.
* Help desk support studies show that 30-60% of calls are printer-related.
* It is widely accepted that 20% of IT support time is spent on resolving printer problems.
* Supplies for printers and the support required to keep them operating represent 5-10% of the typical IT budget.
— Laser Technology